FAQs

All prices are in GBP.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can however please allow a 1 day lead time for your order to be shipped out.
Tracking numbers will be updated at time of shipping. If you don't have a tracking number after 2 business please email us.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee if you simply do not want the product or if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense unless the item is faulty or damaged and once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
All orders returned that are not faulty/damaged must no be used or opened and in all their original packaging.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email  If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide. The average shipping time is 2-4 business days.

I have a question that wasn't answered, can you please help?

Absolutely!  Please send us an email  and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please feel free to ring and leave a message if we are unable to answer immediately.